tvancil
Site Admin
Joined: 30 Mar 2000
Posts: 231
Location: Carrollton, TX 75007
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 Posted: Mon Sep 10, 2007 5:48 pm Post subject: |
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Hello Juan-
Here are a few items to verify if you have not already done so:
1) Be sure the sender e-mail address for the SNMP card is a valid user account allowed by your SMTP server and not just an alias to that user. If the user is not valid, then the message will most likely be rejected by the SMTP server.
2) Check your internet sendmail server logs if you have the ability to get to them easily enough. Any log entry showing communication between the IP address of the SNMP card and your mail server would indicate that there was an attempt to send a message. If there is an entry there, it would give you some insight as to why the mail was not sent (Bad user name, etc.).
3) If there's no log entry in your mail server logs, then the SNMP card messages are probably not ever reaching the SMTP server. Be sure that the SNMP card can connect on port 25 or appropriate port for your SMTP server.
4) If possible, unplug the network connection from the SNMP card and try to send an e-mail from a laptop or a PC with a standard e-mail program that is ideally using the same physical connection and IP address, through the same SMTP server with the same sender address.
5) Run a traffic analyzer on a PC on the same network as the SNMP card and watch the traffic from the SNMP card to see if the packets are in fact being sent from the UPS SNMP card. Ethereal is a nice open source tool that can perform this task if you don't have software to do this. http://www.ethereal.com/
Please review the above items and let us know if you have other information that might help get the e-mail function working.
Best Regards,
Todd |
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