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Will not communicate w/ software, also failing batt test.

 
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colsolgrp



Joined: 31 Oct 2011
Posts: 1
PostPosted: Mon Oct 31, 2011 4:17 pm    Post subject: Will not communicate w/ software, also failing batt test. Reply with quote
I am an "it-guy", my customer asked me to check out his Minuteman Pro 1100E Serial No 3D56051200495 that was beeping and showing a red status light. I unplugged the unit and did a test and the battery fails to keep the AC on, self test beeps and lights the battery indicator. I replaced the three batteries with similar 12V 9AH batteries and left to charge overnight.
After battery test it beeps and lights the battery the status indicater.
I do not believe that these are getting a charge, can you help troubleshoot?
I have tried Sentry Plus software to communicate but it does not see the with USB, I have tried with a PC and a laptop, neither will see the unit with the sentry plus, although windows does pop-up "your hardware is installed and ready for use"
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Steve



Joined: 25 Jul 2005
Posts: 121
PostPosted: Tue Nov 01, 2011 7:12 am    Post subject: PRO1100E Reply with quote
It sounds like the unit is bad if you replaced the batteries. Please call
800-238-7272 X 224 for tech support.
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